Sol-Up

David - Nevada

Good sales people and installation was smooth and I was satisfied. That said, if you need ANY post installation help, this is NOT the company for you! The first issue I had with an inverter a few months after installation, I found myself, after I was assured that the company monitors for failures. Clearly not the case. I now have an issue to be handled and have spoken their "customer service rep" three times over the past two weeks. Every time they forward me to a new department with only voice mail, I have left three messages, and have had exactly ) returned calls. I called back and insisted on talking to a human beings and apparently that's "not possible". I personally believe service AFTER the sale is as important as the sale itself. Apparently SolUp has another business model, and I am NOT a fan! My advice, select another company (there are MANY) that will provide you the service and support you deserve after spending tens of thousands of dollars.