LA Solar Group

Aaron - California

DO NOT USE THIS COMPANY. Let me share my saga. I came to LA Solar as a referral from a solar group that LA Solar acquired. Evidently they didn't bring any of the successful DNA from Barnes Solar over...

Brian my sales rep was and continues to me wonderful. We priced out and financed the right solar solution for me. He took the time to hear what I needed and covered all the details. After a week or two of back and forth to get things right, I signed documents in September 2022.

Brian had already shared with me that inventories were backed up, so I wasn't expecting a quick turn around on installation. The install crew came out in early December to put everything on the roof. When they were finished there were four solar panels still on the ground. I counted the ones on the roof, and the right number were installed. What I came to understand is that they installed the WRONG panels. Instead of the 450w panels I had ordered, they had installed 390w panels instead. The inventory guys evidently caught the error and added four panels to make up the wattage difference - but never bothered to tell me.

After much back and forth, we agreed to keep the 390w panels and have new drawings created in mid-December. Then the work stopped. After THREE failed inspections, they finally put the additional four panels on the roof (in the wrong location), and still have yet to pass an inspection.

I can't get anyone from the production team to call me back, or take this serious. Due to my financing, they already have 80% of the money. The bank has sent me the first bill, and I still don't have live solar on my house (March 2023). I've complained, written to the Contractors Licensing Board, and pestered - but they just don't care.

DO NOT USE THIS COMPANY! They don't take their work seriously, can't communicate internally or externally, and won't finish your job in any sort of timely way without constant micromanagement on your part. STAY AWAY!

eric - California

I would never recommend this company to anyone. This is the first time I post my review. I just want to warn people who are planning for their solar project to stay away from this company. Go find someone else. If I could give NEGATIVE or ZERO stars I would. I signed a contract with LA solar group in May last year. My contract includes the solar panel and a TESLA Powerwall. Just like other reviews, the installation process was awful, no communication what so ever. I sent many emails to the sales person and the project manager without any response. One day, they told me they will send the crew to install the solar panels. Nobody show up on the scheduled date. No one tells me what's going on. This happened few times. I wasted all those PTO for nothing. Finally, the solar panels were installed in October. Then same thing happened for city inspection. And it's even worse. They only notify me the schedule one day before the inspection. I was forced to make myself available. In March this year, they installed the battery storage. But my garage, part of my kitchen, and part of my house don't have power during a power outage. The installer told me that they will come back to install few breakers after the city inspection. Since that, no one come back to install those breakers. Instead, they keep asking me to pay the last payment. I told them I will pay when the issue get resolved. But they responded that if I don't pay, they won't come resolve the issue. That's really ridiculous. I have never ever deal with a company like LA Solar Group. Don't even understand why this company is still in business. And I will still need to deal with this company for the next 20 year if something wrong with the system. Now, I have to sent all my contracts with LA Solar Group, all the text message, and all the emails to my attorney to handle this for me. So, if you don't want to have the same headache I have, DO NOT consider this company.