NRG Clean Power

Matt - California

I had a very positive experience with NRG during the sales process: the people I spoke to were knowledgeable, easy to talk to, and quick to follow up with answers to my questions.

That changed as soon as we signed the contract and paid our deposit. Communication became sporadic at best, with each step of the process taking much longer--in some cases many months longer--than what I was told during the sales process.

To be fair, there were external factors that contributed to the delays. Our project involves installing new roofing, and apparently several roofing contractors are still backed up after the winter storms in early 2023.

But that doesn't explain or excuse the near-total lack of communication or the apparent lack of interest in moving our project forward. It has consistently been a struggle to get even the most basic details from NRG, and I've had to follow up every few weeks just to see if anyone is still working on our project.

I can't speak to the quality of their work because no work has been done, or even scheduled, more than seven months after signing.

I strongly recommend against working with NRG.

Kyle - California

Our solar install was very well managed and went smoothly. Sherry was great to work with, was able to answer all of our questions, and kept us up to date about the process.