Semper Solaris

Chris - California

This will be a bit of a story but I feel it needs to be told to ensure nobody else goes through it.

The schedule that Semper Solaris sends out is a follows:

1. Site Assessment - 1-3 Weeks
2. Design and Review - 1-3 Weeks
3. Submit for Permits - 2 - 10 Weeks
4. Installation - 1 - 2 Weeks
5. Inspection - 1 - 2 Weeks

I bought an Enphase battery system from Semper Solaris. The sales person I worked with sold them as the best installers and gave me what I considered to be a good deal. I finished signing contracts on June 6th and design began on June 14th. On June 22nd, the design was completed and I approved it. Permits were submitted on July 10th. This is where everything goes wrong.

When I began this install, I already had an existing solar system that offset my monthly electrical costs by around $300. Install began on September 21st and most everything was put on the wall but the installers were unable to onboard it. A week later, I noticed my Solar System was no longer producing and tried calling support. Support was unable to tell me anything and I was left in the dark for a few weeks.

Finally after sending an angry email on October 17th, I was contacted by a VP at Semper Solaris who promised to keep me updated with what was going on. Turns out that Enphase had been sending out bad hardware and a large number of customers were affected. Since this was supposedly out of their control, I asked multiple times to have my old controller back in since I was now incurring a large amount of costs with my Solar System being offline. I was told this was not possible and I'd have to wait it out. I looked at my original contract and they explicitly state that they are not responsible for outages related to hardware(this must have happened before).

On November, the repaired part was finally installed and my Solar System was finally brought back online. At this point, I had incurred around $600 of additional costs on my electric bill(there goes my good deal). An inspection was scheduled and I was relieved that I was no longer racking up additional energy charges.

A week later the inspection occurred and failed. I tried contacting the VP who had promised to keep me updated and still never heard back. On December 28th, I finally get a call that I could be `squeezed in` today to make the fixes for the inspection. I asked if I could schedule a more convenient time since I work from home and need power to work but was told that they didn't know when they could schedule a return. I reluctantly said yes because I'm sick of working with this company to try get what I paid for.

It's fair that the issues with parts could be out of their control but the lack of communication is inexcusable. The company is happy to deduct money out of my account but I don't seem to be a priority after they have it. Having my system offline for 2 months gave them plenty of opportunity to restore it to working order before they repaired the battery. If I hadn't had an existing solar system, these timeline may not have mattered and I probably would have at least given 3 stars. Given that I still can't get a status update to this day and I'm getting squeezed in rather than scheduled to wrap up the project makes me feel like I don't matter as a customer.

I hope this review helps you avoid the same problems I had.

Adam - California

AWFUL, DISORGANIZED, INCOMPETENT (2.5 yr disaster)

Work with literally anyone else. I engaged Semper to install batteries and hook up existing solar panels I already had on my roof. This took them 2.5 years. I spoke to literally 30+ people over the course of the project, none of whom had any idea what was going on at any point. They failed inspection 3x. They installed a safety bollard in the middle of my garage turning it into a 1-car garage which obviously doesn't work.

The cherry on top was that they reviewed my account and attributed this disaster to regulatory complications, when for instance my project languished in their design review for 6-wks while we underwent utility black outs during fire season and my children took freezing cold showers.

These guys are clowns and one of the biggest time sucks of my adult experience. Use their competitors.