Vision Solar

Naeem - Florida

PLEASE READ ALL THE WAY THROUGH!!!
TLDR:
I now have:
- A damaged roof
- An extra bill for absolutely nothing
- Solar panels that don't do anything
- Damaged relationship with my spouse because I talked her into signing up with this company.

This is for their Deerfield location, but the company as a whole is a scam and Jonathan Seibert should be ashamed of himself!!!

After the impressive sales meeting at my home in November 2021, I signed up to have them installed. I asked them about permits and they stated that it is against the law for my city and HOA to deny Solar panels. I still went ahead and obtained permits from my HOA, because they could still fine me $100 a day and I didn't want any problems. It took almost 2 months to get the permit and the entire time Vision Solar continuously contacted me via text, email, and phone to pressure me into getting the panels installed ASAP.

KEEP READING!!!
When the permit came in, I went and had the panels installed in Feb 2022. They came quickly, did a three day rush job and left my roof with damaged shingles and holes. They had their in-house inspectors approve everything. It wasn't until rainy season started in early June that I noticed leaks in my roof. A third-party roofer came out and confirmed the damage was from the solar panels. I contacted them relentlessly for someone to come out and fix the issue. It is now mid-August 2022 and the issue has not been resolved.

KEEP READING!!!
Also, that permit that they said was not important to obtain from the city actually is extremely important. Without it we can't have the solar panels connected to the electric company's power grid. So we have non-functioning panels on our roof that do nothing until whenever the city actually approves the panels and they are connected to the grid.

KEEP READING!!!
Furthermore, and this is the MOST egregious part, once the panels are installed, Sunlight financial (or whatever lender you end up with) will start to charge you within 3 months of installation regardless of whether or not the solar panels connect to the power grid. So I'm paying my regular electric bill which avgs over $300 a month, and now $223 a month to Sunlight financial. I signed up for this to SAVE money, but now I have an extra bill and just giving money away to a company for absolutely nothing. Vision solar states that they will reimburse you for those monthly lender payments until the panels are connected to the power grid, but I have yet to receive a single payment.

In conclusion, I now have:
- A damaged roof
- An extra bill for absolutely nothing
- Solar panels that don't do anything
- Damaged relationship with my spouse because I talked her into signing up with this company.

I'm left with no choice but to seek an attorney.

Daniel - Texas

My experience is pretty much the same customer experience that everyone else has had. When I signed up for services in March of 2022. I was told that this whole process would take between 30 and 90 days and that I would recieve a roof voucher, a one time cost replacement for the solar panels when my roof shingles needed to be replaced, lies. I finally turned the power on to the solar panel in August of 2022. Yes "I", I called to check the status of my solar panels for like the 30th time and I was just told to go outside and flip two switches. Why is the customer having to this? Do the math, this whole project took way longer than 90 days and that was after making several phone calls. My sales rep Charlie and Matt. No where to found. They make their commission of the sale, they don't return phone calls or text messages. I called customer service to check the status of my roof voucher, they said nothing was documented, I called Charlie on 3 way, as soon as i mentioned the roof voucher he hung up the phone. No call back or text message from him. When I called Vision Solar in May of 2022 to see what the hold up was. I was told that I was waiting on the inspection from the city and for the power company to replace my meter. I called Oncor in July of 2022 and they told me that on April 20, Solar Vision was granted permission to operate, April 22, my meter was reprogrammed, and May 3rd my meter was updated and did not require repalcement. So more lies from Vision Solar. Im still trying to get my roof voucher they promised. Everytime I call now they tell me that a manager is aware of what is going on and that they are trying to get ahold of the representative. How hard is to get a hold of someone that works for you and how hard is it for you to fulfill your agreement?